Refund Policy

Effective December 1, 2026. This policy forms part of the ClearLens Media Terms of Service, operated by Tom Mawhinney Consulting Inc.

1. Before you download. If you change your mind, email us within 14 days of your purchase for a full refund, as long as you haven't downloaded or streamed any file from that purchase.
2. Once you've downloaded. Digital files can't be returned, so a purchase isn't refundable once you've downloaded or streamed a file from it, except as set out in section 3. At checkout you ask for immediate access to your files. If you're a consumer in the EU or UK, you also acknowledge that your 14-day right to withdraw ends when you start a download.
3. Faulty files. If a file is faulty, incomplete or won't open, tell us within 30 days of purchase. We'll send a working file, or refund you if we can't.
4. Team packs and licenses. A team pack or keynote license is one purchase. Once any file in it has been downloaded or streamed, section 2 applies to the whole purchase. A follow-up session bought on its own can be refunded in full until it has been scheduled. The follow-up session included in an Organization license has no separate refund value.
5. Duplicate purchases. If you buy the same Product twice by mistake, we'll refund the second purchase.
6. When we may decline. We may decline a refund where there's clear misuse, such as sharing files or logins, or repeated purchase-and-refund activity.
7. How to ask. Email [email protected] from your account address with your name and what you bought. We aim to reply within 3 to 5 business days. Approved refunds go back to your original payment method. How long they take to appear depends on your bank or card provider.
8. Chargebacks. Please contact us first about any concern with a charge. Filing a chargeback without contacting us may lead to suspension of your account while it's resolved.
9. Your statutory rights. Nothing here limits consumer rights that can't be waived under the law of your country or province. Where you have stronger rights, they apply.
10. Changes. We may update this policy. The version in effect when you bought governs that purchase.
11. Contact. [email protected], or Tom Mawhinney Consulting Inc., 1724 24A Street SW, Calgary, AB T3C 1J4, Canada.