Terms of Service

Effective December 1, 2026. These Terms govern your use of clearlens.io and the ebooks, recorded keynotes, discussion guides and facilitator guides sold there (the "Products"), operated by Tom Mawhinney Consulting Inc. ("we", "us"), Calgary, Alberta, Canada. By creating an account or making a purchase, you agree to these Terms.

1. Who may buy. You must be at least 18, or the age of majority where you live, and able to enter a binding contract. If you buy for an organization, board or team, you confirm you have authority to bind it.
2. Your account. An account is created when you buy, so you can reach your downloads. You're responsible for the accuracy of your account details, for keeping your login secure, and for activity under your account. Tell us promptly if you suspect unauthorized use. We may suspend or close accounts that break these Terms.
3. What you're buying. Each purchase gives you what's described at checkout:
   • Ebooks: the book as EPUB and PDF files.
   • Ebook team packs: copies of one book for the number of named readers in the same organization set out at purchase.
   • Keynotes, Team license: one board or leadership team of up to 25 viewers in the organization named at purchase, with streaming in your ClearLens Media account, a video download for offline use marked with that organization's name, and a facilitator guide.
   • Keynotes, Organization license: unlimited viewing inside the organization named at purchase, including hosting on its own internal learning system, with the same download and facilitator guide. It also includes one optional follow-up session with Tom Mawhinney, held virtually and scheduled within 90 days of purchase.
   • Follow-up sessions: a Team license buyer may add one virtual follow-up session with Tom Mawhinney, scheduled within 90 days of purchase.
   • Keynote licenses are perpetual: they don't expire, as long as you keep to these Terms.

   Your purchase is a non-transferable license for professional use by the people it covers: you alone for an ebook, or the readers or viewers covered by a team pack, Team license or Organization license. Downloaded files are yours to keep. Print books and audiobooks are sold by other retailers, such as Amazon and Audible, under their own terms.

4. How you may use the Products. You may read, watch and keep the Products and use what you learn in your own work. A Team license covers one board or leadership team. To show a keynote to other groups in your organization, buy an Organization license. You may quote short excerpts in your organization's internal materials with attribution to ClearLens Media. You may not share logins, give files or access to anyone your license doesn't cover, publish, upload or resell the Products, use automated tools to copy or scrape the site, or use the Products to build a competing product, including to train an AI model. The Products and all site content remain our property or our licensors'.
5. Sharing outside your organization. Your license covers only the organization named at purchase. Sharing a keynote file, stream or login with anyone outside it is a breach of these Terms. That includes subsidiaries, affiliates, portfolio companies, clients, and other boards a member sits on. If a keynote is used beyond what your license covers, your license ends, and the organization that bought it owes the fee for the license that use would have required. We may also take any other action the law allows.
6. Perspective, not professional advice. The Products set out Tom Mawhinney's perspective on leadership, strategy and technology, based on research and his experience. They are general information, not advice tailored to your organization, and not legal, financial, investment, tax, accounting or employment advice. Examples and figures are illustrative, not forecasts or promises. The decisions you make, and their consequences, remain yours.
7. Speaking and advisory are separate. Booking Tom to speak live or to advise your organization, through tommawhinney.io, is a separate engagement under its own terms. A follow-up session is a discussion of the keynote, not an advisory engagement. Nothing in these Terms creates an advisory, consulting or fiduciary relationship. Please don't send confidential information through the site.
8. Pricing, payment and taxes. Prices are shown in US dollars and processed by our third-party payment provider. Applicable sales taxes (such as GST/HST or VAT) are added at checkout where required. Products are one-time purchases: nothing renews or recurs. We may change prices, but a change never affects a purchase you've already made.
9. Delivery. Your files are available in your account as soon as payment is confirmed, and we email you a link. Please keep your own copies. We aim to keep your purchases available in your account, but we don't guarantee it indefinitely. If a file is faulty or won't open, contact us and we'll put it right under our Refund Policy.
10. Refunds. Refunds are handled under our Refund Policy, which forms part of these Terms.
11. Changes to the Products. We may publish new editions or retire Products. We don't guarantee that a purchase includes later editions unless the offer says so.
12. Disclaimers. To the extent the law allows, the site and the Products are provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose or that the Products are complete, current or error-free.
13. Limitation of liability. To the extent the law allows, we're not liable for indirect, incidental, special or consequential damages, lost profits or lost data, or for decisions made using the Products. Our total liability for any claim is limited to the amount you paid for the Product the claim relates to.
14. Indemnity. You agree to cover claims and costs arising from your breach of these Terms or misuse of the Products.
15. Third-party services. The site relies on third-party providers for hosting, payments and email. Their terms and privacy practices apply to their services.
16. Termination. We may suspend or end your account for breach of these Terms, and your license to the Products ends if you breach the use terms in section 4 or section 5. Sections on ownership, use of the Products, disclaimers, liability and governing law survive.
17. Changes to these Terms. We may update these Terms. We'll change the effective date and, for material changes, tell you by email or on the site. The version in effect when you bought governs that purchase.
18. Governing law. These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Disputes go to the courts of Alberta, unless the law where you live requires otherwise. Nothing here limits consumer rights that can't be waived under the law of your country or province.
19. Contact. [email protected], or Tom Mawhinney Consulting Inc., 1724 24A Street SW, Calgary, AB T3C 1J4, Canada.